The independent report of ebook lending in English public libraries has now been published. The link below will take you to the report itself and the government’s response to it.
The key recommendations are:
- The provisions in the Digital Economy Act 2010 that extend PLR to audio books and loans of on-site e-books should be enacted.
- Further legislative changes should be made to allow PLR to take account of remote e-loans.
- The overall PLR pot should be increased to recognise the increase in rights holders.
- A number of pilots in 2013 using established literary events should be set up to test business models and user behaviours, and provide a transparent evidence base: all major publishers and aggregators should participate in these pilots.
- Public libraries should offer both on-site and remote E-Lending service to their users, free at point of use.
- The interests of publishers and booksellers must be protected by building in frictions that set 21st-century versions of the limits to supply which are inherent in the physical loans market (and where possible, opportunities for purchase should be encouraged). These frictions include the lending of each digital copy to one reader at a time, that digital books could be securely removed after lending and that digital books would deteriorate after a number of loans. The exact nature of these frictions should evolve over time to accommodate changes in technology and the market.
There have already been a number of responses to it from various individuals and organisations (below), mostly welcoming the majority of the report’s recommendations.
I’m not going to comment on it here (please take at look at Voices for The Library response), but I did just want to highlight this section on the opportunities that could come from ebook lending:
For libraries, embracing a digital strategy could give them a better way of communication with their members, helping them to bring a larger footfall into their buildings for events and services. For publishers, digital lending could bring them closer to the book-borrowing and book-buying public. And for writers, the extension of PLR to the digital and audio world would allow for much more accurate financial recognition for the borrowing of their books. If a digital sales platform is developed, as part of a library catalogue, through which local booksellers can be promoted, this may support the development and the sustainability of these retail outlets as part of the local high street.
Posted by garygre on March 28, 2013
In this episode of Andrew Marr’s “Start the week” radio programme, he spoke to a number of guests about how technology might impact on us in the future, raising issues such as:
- How we can retain control of our interaction with the digital world.
- Ethics of technology.
- Inequality of digital access.
- How technology has changed social interaction.
- Augmented reality.
- The changing value of games.
- The idea that digital experiences may be more successful when presenting them as a “physical simple imminent experience” rather than a “complex informational one”.
- Users seen as livestock – being coralled by those who control technology.
- New technology developments.
- The suggestion that most of society is not prepared for things that are just around the corner (some already here).
- Who controls technology and what would happen if leadership changed in Microsoft, Apple or Google to a more traditional corporate style?
It’s well worth listening to, particularly with its focus upon the social impact of technology. One of the key things I picked up from it, was the idea that there are just as many opportunities for the individual to take control of their own experience in the digital world as there are opportunities for others to lead us down a path they want us to go.
Posted by garygre on May 9, 2012
I attended the CILIP RFID in Libraries 2011 conference last week. It was the second time for me. It was interesting this year to see the increased emphasis on using RFID beyond the self-issue of library stock, including innovations around mobile devices and RFID. Here are the points I tweeted during the conference and below that, thoughts I had about the day.
- Mick Fortune talking about what happened in the past year around RFID
- ISO 28560 standard finally published in 2011
- UK data model published; BLCF published (UK); SIP3.0 due at end of 2011
- More interest globally in library RFID
- Suppliers – Bibliotecha/ITG/Intellident merged; New self-service suppliers; new suppliers using RFID/NFC in smart phones
- Moving on from RFID solely for self-service circulation and into discovery tools.
- Tags are being seen more than just labels – they hold data and new applications are being built on this idea
- HF frequency is still dominant over UHF
- What lies ahead? RFID transform from dumb label; Use of standards will become vital; US market will lead on RFID lib. market
- RFID suppliers may become next LMS suppliers
- Mark Hughes from Swansea up now.
- Mark Hughes was one of authors of ORILS specification document
- Mark Hughes talking about BIC NAG specification for RFID
- Need to make sure your RFID system is future proof; be realistic; take note of the suppliers expertise
- NAG BIC standards are supposed to evolve. The situation is constantly changing and the specification needs to move with this.
- People need to ensure they don’t underestimate the time it takes to tag stock.
- SIP2 is sometimes interpreted slightly differently by suppliers and you may need to iron out niggles!
- Peter Kilborn talking about LMS/RFID communication.
- What’s wrong with SIP2? … Not much; it’s free to use; but it’s getting quite old; there’s now more to RFID than self-service
- RT @mickfortune: Slides from my presentation at #RFID11 now available at http://t.co/7Y87va4x
- Communication. What does BLCF do that SIP2 doesn’t?… Built for extensibility; built to cope with web services; open; free
- BLCF designed by RFID experts. Was commissioned by BIC. Info here http://t.co/jzlimPvC
- BLCF is currently in draft stage.
- Alternative standards – SIP3, but does little more than update SIP2; & NCIP
- Viv Bradshaw (Intellident/Bibliotecha) – BLCF: Why did Intellident get involved?
- BLCF: web services; better support for non-LMS sys; secure http; uses world wide standards eg XML; handle multi process at same time
- BLCF: can go beyond library services – eg council wide services; one card systems
- BLCF – backwards compatible with SIP2; use modern web based standards; RFID/LMS vendors can offer more; will be controlled by BIC
- RT @mickfortune: Gap analysis between BLCF and SIP 3.0 reveals the circulation orientation of the latter – Viv at #RFID11
- Should libraries be going for BLCF & ignore SIP3.0? Possibly available within 6 months, but need library service to pilot it
- Library services need to ask their vendors to support BLCF.
- RT @robmajor: BLCF is the new acronym on the block #RFID11
- Paul Chartier talking about ISO conformance and interoperability.
- There’s never been an authority for mandating certification of ISO This will change. Compliance testing will be available
- Study undertaken by UCLA ininteroperability of RFID tags; readers; etc.
- RT @Mark_H_Swansea: #rfid11 in effect standards compliance prevents you as purchaser from getting ‘locked in’ to proprietary technology …
- ISO will open up the market; new vendors; will help with new technology developments
- European Commission recently received response re. RFID privacy- all libs will be expected to undertake privacy impact assessment!
- Don’t know if last tweet was just suggestion or fact!!!
- John Cunningham. Extending RFID self-service
- Talking about budget cuts creating pressures on services.
- Talking about John Laing & Hounslow library services.
- Shared services and integrated council services approach – RFID can assist in this.
- Using skills of library staff to deliver extended services.
- Intellident myCommunity self-service beyond libraries – eg council payments
- Sandra Bruce-Gordon (John Laing) – using myCommunity at Hounslow.
- Hounslow say 1 aim of introducing RFID self-service was to expand/improve library staff customer service skills
- Hounslow efficiency savings – 6 FTE staff through “natural wastage”.
- Hounslow “will not be closing any of our libraries.” That doesn’t necessarily mean no cuts. See http://t.co/En7p2TrG
- myCommunity service looks interesting.
- Chris Millican: Taking stock – innovative approaches to stock management through use of RFID
- Stock taking time can be reduced. “Revolutionising the stock management process.”
- Wondering if anyone has successful RFID solution for assessing use of reference stock? #RFID11
- Uni of Central Lancs. Lib. faced with budget reduction, but will still be expected to provide great service to fee paying students.
- RFID gadgets look great. I sometimes wonder how many designers think “Hmm! I’ll design this like a photon stun-gun, just cos I can”?
- Handy that students don’t always put books back on shelves – can be put through sorter to assess use of material that’s not issued
- Issue laptop with RFID tags at Uni of Lancs.
- Why can’t we use our own mobile phones to issue books?
- Mickfortune talks ISO standard & how suppliers intend to get us to the stage where we are all RFID standardised
- Paul Dalton – Intellident. Talking about migrating to new data model.
- UK RFID vendors are already interoperable, but based on legacy/proprietary data models.
- Mike Chambers – 2CQR & the RFID Alliance. Doesn’t feel proprietary data models aimed to lock-in services, but to provide a service.
- Surprisingly few people in conference said they wanted to move to standard! :-/ Or did I dream that!!!!
- @mickfortune points out suppliers highlight fact they are interoperable with other systems, but what if a new RFID supplier pops up?
- @mickfortune was also surprised that very few library services are looking towards moving to standards!!!
- University of Central Lancashire win the “RFID in Libraries Innovation Award. (also involved Capita and 3M)
- Nicky Kaye talking about Bracknell Forest Council RFID Smartcards. One card for many services.
- Smart Card Networking Forum is useful place to discuss issues.
- Smart cards – enrol once and it enrols you on other services. Transaction data can be passed back from individual services
- Provides a lot of detailed management information back to Council’s, so they can develop their services.
- Stephen Mossop: Managing laptop loans. Laptop, lockers, key control was problem with Uni of Exeter laptop loans.
- Laptop lockers were a long way away from were you could use them ie not in a study area or library.
- Laptops were bought by University – thin client, so not likely to be stolen and sold in the pub! They needed to manage themselves.
- RT @Mark_H_Swansea: #rfid11 involvement of mobido to solve the problem of how to integrate existing RFID with laptop loan lockers with n …
- Jennifer from Mobido http://t.co/PoBwebiG sounds as if she started in the same way as @juliancheal with RFID. Tagging at home
RFID circuit board (adapted from cgommel)
- Richard Stewart: Smartphones in the library.
- I expected more people at the conference to be smart phone owners!!!
- NFC – near field communication. Can buy smart tickets with phone.
- Huddersfield University gets a mention re. e-payment kiosks
- Could my phone be used for payment? As money? Saves carrying cards etc. Yes they can.
- Handling cash costs money – libraries could save money through users using NFC and ‘wallet’ software. Maybe use phone as lib card.
- NFC use in libraries – user authentication; secure fine payments; age restricted stock use; peer-to-peer comms; book issues
- Access digital content from the item you’re looking at.
- Pay for services via e-voucher. Idea: Get e-voucher downloaded automatically to phone as soon as you walk into library. Get 3 e-vouchers and get free DVD!
- Eric Grosshans
- By George! An American chappie just took to the stage and quoted Shakespeare at us. *Applause* Encore.
- The Library phone: Focus on business, function, increased accessibility.
- Mobile phone use inside library – checkout; notification of reserved items; events
- Phone use outside library – capture market share (scan barcode in shop & see if it’s in library); lib info eg location/times; events
- The Library Phone: virtual library card; online cat; paperless receipts; notifications; ; qr-code
- Library phone: The users provide the technology – library services don’t have to provide it for them.
- Smart connect card system only allows individual systems within the whole system to see personal info they are only entitled to see
- Nicholas Lewis: Reducing total cost of ownership.
- Do you continue to benchmark your services against other services? Look at workflow processes.
- What technical functionality is missing? Listen to your users to find out what processes work.
- Innovation comes from all the suppliers, so why would we want to be lumbered with a single suppliers system.
- Users need to get involved in the discussion around RFID development. These are services we pay for & have a say in what happens.
- Martin Palmer concluding the event. You can use systems in ways they weren’t intended for; Make use of mobile technology; Standards!
- Is self-service about providing better customer service or now just a way to provide ANY service in a time of cuts? #savelibraries
Thoughts on the conference – Standards
It was good to see that various RFID standards are moving on, but it was disheartening to hear that so few customers were interested in/planning to move to ISO 28560. When asked, only a handful of delegates indicated that they were intending to go down the standards route. I suppose if you have an RFID system installed you may not want to spend money on doing whatever is necessary to meet the standard, but in the long-term how much money is this going to cost you if you want to move to a new system – if your existing supplier goes down the pan or decides they aren’t going to support that system any more, because it’s out of date? What happens if you see a fantastic new RFID feature/function provided by another supplier that will benefit users or staff and you want to integrate it into your current system. How much will it cost you to integrate it with your current system? How long will it take to integrate it? Will your suppliers be interested in integrating it if you’re the only customer who wants to use it? It also seems as if suppliers were happy to be able to work with other suppliers systems based upon proprietary/in-house standards, but how will they work with new players to the market who meet the ISO standards? Also, how does the lack of enthusiasm for standards look to those library services who are still considering installing RFID in the hope that the standards will be taken up and they won’t be forking out on a system that isn’t compliant? A system they can’t really build on easily or cost-effectively and one that won’t necessarily let them work with partner libraries or other services in the future! In a time of cuts/money-saving would it make sense to go with an RFID system that doesn’t yet emphasise the use of the standards if some way down the line more money may need to be spent on achieving those standards? However, the plans to introduce conformance testing to ensure that systems are compliant with the standards offers some hope in this area… if possible future customers can see that a suppliers RFID service isn’t compliant how likely are they to go with that supplier?
With regard to communication between systems, BLCF looks very promising, as a means to move on from SIP2.0 and ensure communication is compatible with web services and also services in customers organisations eg Council-wide services.
We also need to remember that the U.S.A. is now showing more interest in RFID library services/systems and, though the U.K. was a leader in this area, the U.S.A. has such global influence that it may affect future RFID developments.
Visa sticks NFC into a microSD card (c) Tom Purves/Flickr
Thoughts on the conference – Beyond Self-Service
Up until recently the main topic of conversation around RFID library services has been the self-issue/return of stock. Other capabilities were available, but they had often taken second place to the circulation of library stock. The recognition that RFID tags are more than just labels – they are sources of data – may have encouraged these developments. This year the conference highlighted innovations beyond self-issue of library stock eg.
- Loan of laptops
- Stock management
- Smart cards
- Use of RFID/NFC enabled mobile phones/devices.
For me, the area that most appealed was the use of mobile devices as a means of paying for services; accessing/issuing stock; as discovery tools; as a way to handle peer-to-peer communications; offering benefits that are automatically triggered on entry to a library. The onus here is also on the users providing the technology (the phone) to access the service in the way they want to, rather than the way the library service tells them how it has to be accessed.
I’m not sure if I’ll be there next year, but it will be interesting once again to see how far things have moved on in 12 months; if any more RFID customers have gone down the standards route; if new suppliers have come into the market; and what innovations in RFID people will be talking about?
Posted by garygre on November 18, 2011
Last week was Digital Surrey week, part of the “Future Surrey” initiative. What is Future Surrey? The following quote taken from the Future Surrey site will explain…
Surrey County Council is working with FutureGov to design and deliver Future Surrey: a programme that combines service design and social technology to bring about organisational change.
It’s based on the principles of open government, open leadership and service design with and for users. Together we’re focusing on core services, like highways and adult social services to develop new ways of delivering services, with the help of technology. We’re also working across the council and with partners to help highlight where innovation and user-led service design are already happening, and help the adoption of these principles more widely in Surrey.
As part of this, I attended “SurreyCamp” – an event that connected Surrey County Council, local businesses, innovators and residents in an attempt to develop Surrey within a digital context.
During the event I tweeted a lot – summarising what was going on and things that were being said. The bullet points below are basically the tweets I sent out.
At #surreycamp Part of Digital Surrey week.
Andrew Povey introduced the day, indicating that Surrey residents are already online and the County Council need to ensure we are experts there too.
- David McNulty says we need to engage as many people as possible in Surrey to get involved in developing the county.
- We need to harness the passion and skills of the people of Surrey to develop it.
- Build our networks of partners in Surrey
Surrey’s Big Vision – SCC we want to be leading edge & ensure we will be effective in rs time.
Be open & ready to react quickly as new possibilities emerge.
Currently trying to upgrade systems in Surrey County Council.
Will be publishing ideas generated from the event today.
Dominic Campbell from FutureGov speaking about the event. This event is part of a bigger piece of work – “Future Surrey” & “Digital Surrey Week”
What can web do to help us in our work? Want new structures; challenging; new processes; new ways of thinking; innovation
Want performance improvement and efficiency.Get citizens involved. Surreywide programme. Not just SCC
Surrey social services currently trialling apps
Need to move away from introverted design and move to working with users and partners.
Spectrum of project is from staff collaboration to social innovation.
Need to get more people involved. Need the enthusiasm to make it work.
Mary Baker. Founder of DropBy. Social networking site for over 60s to connect people who feel isolated.
Provides: interaction; video chat between family members; online games room (keep the brain cells going)
Just decided that she was going to do something herself, rather than waiting for others to do it.
Louise Bircher. Customer Services & communications Mole Valley District Council.
- Redesigned website. Easier to use; accessible. Site ranking improved and have been shortlisted for award.
- Use Youtube, Twitter, Flickr, QR codes, Facebook (in a targetted manner)
- Alana Blair. Campaign Communications Officer, SCC. ion Facebook, 5.5mill visits from Surrey postcodes
- Surrey Matters magazine. Has been introduced as digital format early in 2011
- Social media offers residents the chance to interact with Surrey County Council.
- Sign up for Surrey Matters e-newsletter at email@example.com
- Nigel Biggs. Software developer background.
- Runs social enterprise. Connect people to co-create ideas & implement something new.
- It’s okay to talk about ideas, but you also need to act on it too.
- Need to create a new vision. Communilab – forum that includes local councils, Universities, businesses.
- Public sector has a fear of failure.
- John Woods. Assistant Director for Adult Social Care. Surrey County Council
- New ways of working with partners.
- Paul Brocklehurst. Head of IMT, Surrey County Council
- IMT support customers. Don’t want to be a blocker of resources.
- Working with services to look ahead a lot more; supporting SCC digital policies.
- Concentrating on replacing the “plumbing”; creating new data centre; involved in “modern worker programme”; making a difference
- Helping to transform services
- Gavin Stephens, Surrey Police.
- Communication about the services you provide are going on in these social media places. You need to be there too
- Social media. Evidence can be taken from social media.
- Community engagement. How can we put Surrey police into people’s pockets? Have created an app.
- It can improve the policing in Surrey.
- Not “why?” “Why not?” ie why not try new ideas anyway.
- Helen Leech. Virtual Content Manager, Surrey Library Service
- Virtual visits to library site have increased by 25%
- We are training staff via 23 Things; QR codes; looking at comments via social media
- “I hate this book” campaign on our Facebook page.
- We have staff blog for sharing info related to libraries; Library2.0 wiki; doodle event organiser; Webex online meetings
- Communities of practice website – great for discussing issues amongst wide groups of people.
Currently in sessions rapping, eating yoghurt and making boats. It’s great. Like being back at playschool.
This afternoon is about coming up with ideas for web solutions.
Developing ideas to address issues about isolated people. How can they be supported?
What is your idea? What difference will it make & to whom? How could it save money/make money? How will it help Surrey people to do things for themselves? What do you need to make it happen?
Internet portal via TV type interface to provide comms.
- Isolation idea covered possible telecom. Bundle inc software; software itself; options needed; delivery options.
- Roundup of all group ideas
Ideas (1) How to engage with businesses. Need to map existing solutions and make connections between them.
(2) Volunteering. To promote existing volunteering to encourage more people to volunteer. Make one stop shop for info.
(3) e-learning. Bring together all info. of resources inc. library info; packages for home safety; online courses; booking system
(4) Meals on wheels. Combine meals on wheels and school meals service. Use volunteers to help & get money of meals
(5) Localism. How to solve local problems. Network communities together. Give 1/2 money saved back to comms.
(6) Isolation. Get systems to houses – superfast broadband. Need simple app. -TV; internet
(7) Looked after children. Joined up comms for children. Only have to say things once. Child could provide status updates.
(8) Emergencies. Web/mobile app. Get clear official info feeds out to people. Opps. for people to help out based on your skills
(9) Collaboration/ways of working. Multi agency workspace. Internal web chats between staff & external resident discussions
- (10) Elections. App timeline for elections. Who’s standing in the area. Webchat with MPs/councillors
- (11) Search facility across all council – C.C. ; borough; parish sites.
- (12) Roads & transport. Highways app. Multifaceted. Log your pothole! Real time travel info. Efficiency of journey info
- (13) Carers. Review and evaluate services and service providers. Allow residents to decide on who their care provider will be
- (14) Waste & recycling. Collection day alarm- “Don’t forget to put your bins out tonight.” Recycling service. (Idea) Scan items – can you recyle them?
- (15) Politicians. Training sessions for members to use social media
- (16) Engage with young people. Advice on careers, health, education, activities; vouchers for young peoples activities.
- (17) Tourism. Harness spending power in county. “Locate me” using geoloc. Inspire me – chooses random idea. Combine resources
- (18) Parents. Enable parents of disabled children to access support services. Improve web access.
- (19) Rural. Encouraging visits to countryside by using social media. Set up blog. Get people to share experiences. Use Flickr map
- (20) Engagement. AskSurrey. Pull all convo into 1 place from places like Twitter Facebook- respond there & push replies out…
- FutureGov @dominiccampbell @carriebish Hi. Archive of #surreycamp tweets here. http://t.co/EqEX1f0p – Fri Sep +011
- Summary of #surreycamp tweets following yesterday’s great @FutureGov event. http://t.co/eF4MesRb – Fri Sep +011
- Interesting Surrey Police app, mentioned at #surreycamp yesterday. http://ow.ly/6w7H9 More info. http://ow.ly/6w7IB Thanks to @csuptstephens – Fri Sep +011
I really enjoyed and felt inspired by the whole event – about 10 quick presentations at the start highlighting what people in Surrey (inside and outside the council) were getting up to; creative sessions afterwards, trying to get a focus on selling/developing your services; and final sessions attempting to get people to think practically about digital services that could be created to improve the lives of people in Surrey.
It reminded me of the mashed libraries
events I’d been involved in – people there who really wanted to make use of the technology/software they had and develop services creatively for the residents of Surrey.
The key things that came out of the whole event were…
- If you want something to happen, you need to help make it happen and not sit back and twiddle your thumbs
- A lot of the information people want is out there – it may be hidden… it may be in silos, but it’s out there and if you can bring it together in one place and tell people that it is there, it is going to be so useful for them.
- People in Surrey have the imagination and skills to develop these services.
It will be interesting to see where we are in a years time with all of this. Hopefully we can see some of these ideas will have been turned into practical and useful services.
Posted by garygre on September 17, 2011