LGBTQ+ Lives Online Web Project

As part of the CILIP LGBTQ+ Network, I’ve been involved in developing the collaboration with The British Library focused on the LGBTQ+ Lives Online UK Web Archive project. This project aims to identify and archive regular snapshots of public facing UK websites with an LGBTQ+ focus. Anyone can nominate a site to be added to the archive. You can find out more about the project, and how to nominate sites for inclusion on the UK Web Archive blog. It’s an interesting and important project, and I’m pleased to be involved in it. Even though the project already includes 400 sites, we know there are many more out there that fit within the scope of the collection. I’m a volunteer curator for the UK Web Archive, and it will be interesting to see the sites that get nominated. I’m happy to see sites representing organisations and groups with an LGBTQ+ focus, but I’m also hoping that many personal sites get nominated as well. I think it’s important to capture (with their permission) personal everyday experiences of a wide range of LGBTQ+ community members in the archive. Archiving these websites is not only about being able to see “what life was like back then”, but also about reading these individual personal stories and being able to relate to them and feel a connection regardless of long ago they were written. The web has enabled minorities, including those in the LGBTQ+ community, who in the past may not have had been heard, to share their stories. Hopefully as part of this project we will find those stories and preserve them for future generations.

Find out more about the project and how to nominate sites here:

Photo by Sharon McCutcheon on

LGBTQ+ information and library resources

Photo by Ylanite Koppens on

Since coming out a few years ago I’ve thought more about library and information resources and services for LGBTQ+ people. In my last post at Surrey Libraries we had a pro-active outreach team who worked with external organisations and people to develop the scope of our resources and services in this area, but I never really got involved in that side of things until after I came out. From a personal perspective it was useful and reassuring to see that the library service were aware of the need to support minority groups within the community – partly because the libraries learning team ran an LGBTQ+ awareness training session around 2016, and it was after that session that I had a lightbulb moment about myself. It was also useful as a starting point to explore where I fitted into the world in relation to my sexuality and gender, especially as I struggled to make sense of the thoughts and feelings I’d had for over a decade. Once I felt more comfortable about being out, I thought it was also time I played a pro-active part in the services and resources we provided, even if that was a minor role. Over my last couple of years in Surrey Libraries I was able to support and work on a few local projects in this area. They included proposing the idea of hosting the Transworker photo exhibition in some of our libraries and introducing the photographer to our outreach team; and creating displays, zines, reading lists and social media campaigns to support of LGBT History Month, and Pride in STEM. I feel on the whole, library services across the UK do support the LGBTQ+ community through the stock they provide – I acknowledge that this varies from library to library – but at I feel it’s important to have a visible show of that support and take the opportunity to do that when you can. It’s partly about saying “This library isn’t against you… it welcomes you.” Creating small campaigns like this can help. I’m assuming that as about 80 of the zines were taken away from one of our library displays that it was a useful thing to do.

Following on from leaving Surrey Libraries it’s been good to be able to channel my librarian background into something useful for LGBTQ+ library users, staff and the broader LGBTQ+ community. So, last year along with Binni Brynolf and Tom Peach, we began creating an online resource for library, knowledge and information workers focused on LGBTQ+ library and information services and resources. Anyone can suggest additions to the resource, but it’s moderated just to make sure that anything that is added is in scope. I also joined the newly formed CILIP LGBTQ+ Network Steering Group at the end of last year. The idea of it being to “… create a community which can work with CILIP to include the specific development needs and the perspective of LGBTQ+ Library Knowledge & Information workers; and aims to provide guidance, support, and a safe space to share knowledge and experiences for library, information and knowledge workers who identify as LGBTQ+.

I’m proud to be involved in both projects, as I feel they will have a positive impact on library services – not least because UK library, knowledge and information workers will have an online space and peer network they can interact with to support themselves, their work and also the broader LGBTQ+ community.

My Library By Right petition

CILIP recently launched a new campaign (My Library By Right) in defence of public libraries. Full details of the campaign can be found on CILIP’s site, including details of how you can get support it. One of the key and very easy things you can do is sign the petition calling for MP John Whittingdale (current Secretary of State for Culture, Media and Sport) to “act now to protect my statutory rights to a quality public library service”, and also ask family and friends to sign it too. If you need to persuade them of the value of public libraries try this.


ACE CILIP Pushmi Pullyu

I keep getting this idea after filling in the CILIP (Chartered Institute of Library and Information Professionals) rebrand survey that we’re in a Pushmi Pullyu situation with public libraries.

Arts Council England’s aim is to support the development of library strategy in England and they focus on them as cultural and arts spaces.

CILIP represents librarians and library workers and its been suggested in their proposals for a new name that library staff can be covered by the phrase “information professional”.

I do agree with the idea that libraries can be cultural spaces and that library workers do work with information, but that’s not all they focus on, as is illustrated by the fact that both organisations in this instance have ideas at odds to each other.

This post might be of interest too – The Purpose Of A Library?

But then again it might not.

Updated CILIP Volunteers In Public Libraries Policy

Today CILIP published their revised volunteer policy for public libraries. The decision to revise it was made after concerns were raised by members of the library profession (including myself) about the existing policy.

The back story to this change is written up in the following posts.

CILIP Volunteer Policy & Job Substitution: Letter to CILIP Update (16th May 2012)

Response To My Letter Re. CILIP Volunteer Policy (6th June 2012)

Further Discussions About CILIP’s Volunteer Policy (18th June 2012)

The wording of the new policy is as follows:

Use of volunteers in public libraries

 In 2012 CILIP Council agreed the following policy statement on the use of volunteers in public libraries. 

CILIP believes that society benefits from the contribution that trained and skilled library, information and knowledge workers make to developing and delivering services. We do not believe that volunteers should undertake core service delivery or be asked to replace the specialised roles of staff who work in libraries.

Volunteers have long supported and provided highly valuable additional support, working alongside qualified and paid staff, and they should be acknowledged and valued for this role. They should also be given appropriate role descriptions, training and management.

CILIP is opposed to job substitution where paid professional and support roles are directly replaced with either volunteers or untrained administrative posts to save money. This applies to all library and information services in every sector.

If this happens services will suffer and will be unsustainable. What remains would be a library service unable to serve the community comprehensively, support people’s information needs or provide everyone with the opportunity for learning and development.

CILIP will not assist in recruiting or training volunteers who will be used to substitute the role of qualified, trained and paid library and information workers. 

We acknowledge the difficult times that we live in, but now more than ever, high quality information services are vital to people’s lives, and local communities, learners, workers and businesses need the support of a trained and skilled workforce to thrive.

Date of policy: June 2012

Policy to be reviewed: June 2014

I’m very pleased with the revised policy. It acknowledges the support role of volunteers, but it also puts it in the context of how this is a support role and should not be used either as a replacement for trained staff providing core public library services, or as a cost saving exercise. In fact, it goes a step further by including “untrained administrative posts” alongside volunteers in this context – a statement which could prevent some library services from considering this route too. It emphasises that it will not assist in the development of roles that fall under this this banner.

At the same time as emphasising these areas it is also good news that the policy has expanded on the reasons why it is important to have library services provided by “trained and skilled library, information and knowledge workers”.

I also think it’s important to highlight that, in relation to its opposition to job substitution, the policy also states:

“This applies to all library and information services in every sector.” 

In doing this, CILIP emphasises that this is not acceptable in any situation and demonstrates its support for the profession across the board.

Not only does the new volunteer policy set out CILIP’s stance in line with advocacy work it has previously mentioned, but it also provides a policy with more substance. The original policy (from 2010) was too vague and brief – it didn’t clearly define CILIP’s position and left gaps that could allow library service providers to misinterpret it in a way that went against the spirit of the policy. This vagueness and brevity was a major cause of concern.

However, it’s reassuring to see that CILIP has taken note of these concerns, that the issues previously raised have been addressed and I hope that it will help ensure that public library users receive the professionally run library services they deserve.

Further Discussions About CILIP’s Volunteer Policy

I’ve just come back from a CILIP Council meeting, where I’d been invited to discuss concerns about the current CILIP Use of Volunteers in Public Libraries policy. I’d already been informed prior to this that CILIP Council had agreed to review the existing policy and the plan for today was for me to put a bit of meat onto the bones of my initial concerns (and concerns of others) and provide some member perspective on the situation. Points I raised included:

  • The current policy is too brief, vague and too easily open to misinterpretation.
  • CILIP should state in the policy that it is against job substitution of any library staff. Job substitution featured so heavily in the recent volunteer policy review document that it warrants a clear statement indicating that CILIP is against this.
  • It currently leaves the door open for library service providers to interpret the policy in a way that wasn’t originally intended, go against the spirit of it and avoid fulfilling statutory duties and requirements for a comprehensive and efficient library service.
  • The written policy may be the first time people come across CILIP’s Volunteer Policy and, as such, it needs to clearly indicate CILIP’s stance.
  • The responses I received and read from CILIP Council representatives (including Mark Taylor, John Dolan and Phil Bradley) emphasised that CILIP does advocate for the profession, but this isn’t emphasised enough in the policy. This was also reflected in the discussion by others surrounding this correspondence. CILIP advocacy role needs to be backed up by the written word in this policy, as much as the policy needs to be back up by action from CILIP.
  • The length of discussion surrounding the policy (indicated above) serves to highlight that the written policy is currently ambiguous.
  • In highlighting the use of volunteers the policy needs to emphasise the critical need for professional/paid staff even more.

It was a positive discussion and encouraging to hear so many members of CILIP Council agreeing with the points above. It did raise questions about how the policy could be enforced and what would happen if employers or members went against the policy? Would the ethics board be called upon? How would members be expected to respond if they were asked to act against the spirit of the policy? This is obviously important, but in my mind, if you haven’t got a strong policy in the first place you won’t have anything to defend anyway.

I also understand that changing the wording of the policy won’t automatically make local authorities turn around and re-staff libraries. However, what I hope it will do at least is re-inforce the idea that the actions some library service providers are currently taking with regard to volunteers is unacceptable to CILIP and its members, and may in future stop others from going down this route. CILIP is one of the few high profile organisations that has the capability to influence national policy on libraries, and as such, its policies need to be strong.

The discussion also highlighted that concerns over volunteer policy isn’t just limited to public libraries or even in the UK, even though this is the area generating the most discussion. It’s a concern in other sectors and countries too. The strengthening of this policy should also help these sectors.

So, that was the discussion (what I can remember of it, anyway) and the aim now is for CILIP to review the policy over the next few weeks. By the end of July it’s hoped that the revised version will be in place and CILIP will present something that can be used to empower its members.

Response To My Letter Re. CILIP Volunteer Policy

I received the following response from CILIP Council Chair, John Dolan, to my recent letter regarding CILIP’s Volunteer Policy. This was also published in the current (June 2012) edition of CILIP Update.

Dear Gary

I am responding to your letter on behalf of CILIP Council members. The review paper was indeed used at the March CILIP Council meeting to inform discussion, prompt debate and review CILIP’s policy about the use of volunteers in public libraries. The policy was agreed in 2010 and is kept under review, as are all CILIP policies. 

 The policy is:

“Use of volunteers in public libraries

CILIP acknowledges the contribution that volunteers make to libraries, enriching the services they provide and helping to sustain their viability.

In order to optimise the value of that contribution it should form part of a professionally managed public library service that has at its core sufficient paid staff to ensure the direction, development and quality of the service provided.

Volunteers are not ‘free’ and need proper management, training and development. In many cases a volunteers’ co-ordinator should be appointed to ensure appropriate management and recognition of the value of volunteers.”

The policy acknowledges that for many years volunteers have been a part of the work of public libraries and have contributed by extending library services beyond what is achievable with paid staff alone. Examples include home library services taking resources and information to people who are housebound; working with adults with learning disabilities who volunteer their time to deliver added value; and young people volunteering their time to make the Summer Reading Challenge such a massive success while learning and gaining in confidence.

The difficulty for everyone is that now they are being asked to take on more of the delivery of the core service rather than ‘added value’ aspects of it.

You’re correct, the policy does not currently explicitly say no to job substitution, it does state that the contribution volunteers make should be part of a professionally managed public library service. However, members of Council recognise the concerns that members have about this and have committed to reviewing and revising the policy. I understand that you have concerns and as you know I have to invited you to discuss the issues with members of Council.

CILIP has consistently refused to run training courses to volunteers and refused to run job advertisements for volunteers where it is clear they are substituting paid professional roles. In written evidence to the Culture, Media and Sport inquiry into library closures in England CILIP stated that a comprehensive and efficient public library service in the twenty-first century should be a:

“Professionally delivered service: by using the skills, experience and networks of professional library staff to shape services to the needs of local communities, engage  them effectively in service development, and ensure safe and impartial access to  services.”

Giving verbal evidence before the committee, CILIP CEO Annie Mauger, advocated for professionally delivered services. At a subsequent meeting with the Minister Ed Vaizey and public library chiefs Annie again advocated the importance of a professionally managed and delivered service.

At the same time local communities face difficult choices and a harsh reality where in many cases if volunteers do not come forward to support the library services, the libraries will be closed.  Volunteers cannot provide a library service as we all know it, as they lack the unique skills, expertise and values of paid staff.  CILIP has made a clear stand against this and against any local authority that considers this acceptable.

I look forward to discussing this with you.

John Dolan

Chair of CILIP Council


CILIP’s written evidence to the Culture, Media and Sport inquiry:

Obviously, I’m really pleased that CILIP Council have decided to review the policy. The current situation generated a fair amount of discussion amongst the profession, including on Twitter and a number of blogs, listed here:

Johanna Bo Anderson’s blog.

CILIP President, Phil Bradley’s blog.

Question Everything blog.

Information Overload blog.

Public Libraries News.

I’m looking forward to meeting with CILIP Council over the next few weeks to discuss the situation, and hope that the discussion leads on to the formulation of a policy that leaves me reassured.

I’ll report back on the meeting.

CILIP Volunteer Policy & Job Substitution: Letter to CILIP Update

I’ve just written this letter to CILIP Update regarding the current CILIP volunteer policy and its tie-in with job substitution. I was hoping to also add it to the comments section of the CILIP Council blog ( ), where I had originally posted some other comments on the situation, but the website will not let me add it, so I have posted it on CILIP forums and here instead.



Dear editor,

After seeing that the organisation’s current volunteer policy statement had been discussed at the March 2012 CILIP Council meeting, I read “CILIP’s Policy on the Use of Volunteers in Public Libraries: A Review”, which I believe informed the discussion on policy during the meeting.

This raised serious concerns in me about CILIP’s stance on job substitution, particularly when I read the following quotes:

“Job substitution – This goes to the heart of the problem. For many the use of volunteers should only ever be supplementary to the skills and expertise of paid staff and never in replacement. This is a traditional trade union view and is also reflected in the previous Library Association/CILIP statement on the use of volunteers. However Council agreed at its meeting in February 2010 that this policy was too rigid and failed to reflect present day realities where significant expenditure reductions had to be made.”

“The second paragraph of the current volunteers statement endeavours to ensure a continuing professional presence that is sufficient “to ensure the direction, development and quality of the service provided” but not to be constrained by a rigid no job substitution policy.”

“Whereas volunteers could be seen as extending and enriching the service in the past now they have become important in maintaining and sustaining a service that would be otherwise unfeasible.
18. However a return to the policy of no job substitution would be regarded by many as unrealistic and also risk excluding the Institute from meaningful debate and discussion over the future shape and delivery of the public library service in England especially.” 

However, after an email discussion with Mark Taylor (CILIP Director of External Relations) I now believe the organisation is opposed to job substitution. I say “believe” because the response I received did not actually say explicitly “CILIP is opposed to job substitution”, but it did imply that it was.

Based on this assumption, I would like to propose that the CILIP volunteer policy be updated to state that the organisation is against job substitution. It would clarify CILIP policy, leave it less open to misinterpretation and provide reassurance to members of the organisation.

I feel it really needs a statement like this in the policy, especially as the report I took the above quotes from had such a focus on the issues around job substitution. ie It:

(1) Highlights that job substitution is a major concern of its members.
(2) Mentions job substitution frequently.
(3) Was used to inform the current policy on volunteers.

As so much discussion was spent on the issue of job substitution as a precursor to agreeing the policy, surely it is worth including a short and simple statement in the final policy to clearly show that CILIP is against it.


Gary Green

(Technical Librarian, Surrey)  

#FutureSkills and The Body Of Professional Knowledge for Librarians

Following on from the “Defining Our Professional Future” report, CILIP have started working on a number of large projects. One of them is focused on the skills we use in the information and library profession, and part of this involves updating the Body of Professional Knowledge and Skills (BPKS). Put simply, it will identify all skills, competencies and knowledge relevant to the profession and present them in a way that can be measured.

CILIP have been asking members and non-members to feedback on the draft version of the document. So, I did. I thought it was worth making the effort to help ensure that the BPKS was as relevant as possible to the profession, and also ensure that it remained relevant in the future. I’m not an expert in every aspect of information/library based work, so I don’t feel I could respond in detail to every aspect of the questionnaire used for feeding back into the consultation, but I responded to what I could. Even those areas I was hazy about made me think about how they related to my role, roles I’ve had in the past, or even how they relate to colleagues roles. It was useful to go through the draft document, even just to remind myself of the range of skills and knowledge needed in the profession, aspects of which I’d forgotten about, or maybe wasn’t even aware of. Even though it’s still in draft format, it was also good to be able to identify areas that I may want to or need to improve my skills in the future.

Once it’s been updated I can see it being personally useful for:

  • Identifying my existing skills & knowledge – useful for clarifying to others what I do.
  • Identifying skills & knowledge gaps I would want to develop.
  • Show possible paths to career progression.
  • Use to show others what librarians do – employers, Government Ministers, those who hold the purse strings.

CILIP mention that they intend to link in their resources (eg resources on the CILIP website; specific CILIP special interest groups; Facet publications) with skills and knowledge listed in the body of professional knowledge . I think this is a really good idea, but as well as this, I wonder if there’s scope to develop this aspect further, such as:

  • Make an online version of the BPKS document editable, so that members can add other non-CILIP resources they think are relevant.
  • Job shadowing or events with individuals who possess skills/knowledge in an area you want to develop.
  • Small scale mentoring programmes, again focusing on specific skills sets, rather than the full chartership scheme.

A few skills/knowledge areas I thought needed to be specifically emphasised in the BPKS were:

  • Knowledge and understanding of existing legislation and central Government initiatives.
  • Advocacy skills.
  • Leadership – provide direction and lead by example.
I also wonder how we can use the BPKS to develop our roles so that we not only adapt to changes happening around us in society, but also play a part in guiding or influencing society?

As well as providing feedback on the BPKS, yesterday I also attended a talk by Bethan Ruddock about the Future Skills project hosted by CILIP London & South East Career Development Group. She ran through the various stages of the project, how it was developing and how it would impact upon other areas beyond the BPKS. The project will also include an examination of CILIP accreditation & seal of recognition, and the intention is for it to tie in closely with continuing professional development.

Bethan’s talk generated discussions around the need to emphasise specialist information skills over generic skills in the BPKS; how the terminology used to describe the skills/knowledge might not be relevant to some people in the profession and how this can be overcome; concerns over de-professionalisation of information/library services; who was involved in the Future Skills discussion?; the need to reach and involve people in the discussion who are not normally involved with CILIP, as it is just as much their profession too.

So, if you haven’t got involved yet, there are still a few days left to feedback on the Body of Professional Knowledge (it runs until midnight on Sunday 29th April), and if anyone on Twitter is interested in getting involved in the Future Skills discussion, there will be a CILIP #chartership #FutureSkills chat on 26 April from 6.30pm-8pm.

CILIP Elections 2012 #cilip2012

I’m currently trying to decide who to vote for in the CILIP 2012 Council Elections, but to be honest I’m dithering. I’m not even sure I can vote for 4 out of the 6 standing for the trustee/councillor roles. Most of them aren’t saying what I want to hear them say most of the time. I’m not saying I can’t vote for any of them, but I’m not sure my ballot paper is going to have 4 crosses on it… which is worrying for me.
I’ve read their manifestos; read their responses to questions posted on the CILIP e-hustings; asked them a few questions via the e-hustings and the live hustings myself – although I couldn’t follow the live hustings video stream, I did follow the Twitter stream and picked up on various points via follow up blog posts.
But still I’m wavering about my decision! I get to the point where I think “They’ll do for me,” and then I re-read something else they’ve said and I realise I disagree with them on it. I should say I can agree with most candidates on at least one of their major points, but this isn’t enough to make me want to vote for them.
I understand that once they’re elected they will have to work within the restrictions of CILIP Council and won’t be able to stage a coup and over-run CILIP with ideas that have me a bit worried, so maybe I should have faith in others on CILIP Council to stop anything unwanted from happening.
I was going to say CILIP is at a cross-roads regarding its future, but following on from the “Defining Our Professional Future” report, it seems as if it has made its decision about the direction it is going in, has indicated, and has pulled away… Now it needs a bit of gas to race from 0 to 60mph to get where it’s going as quickly as possible. So, in my mind, that’s why it’s important for me to choose very carefully who’s on the CILIP bus helping to drive it, service it and willing to push it up a few steep hills if it needs a bit of extra Oomph!
But time is running out for me to choose… so, I need to go and dither a little bit more.

All aboard CILIP's funky bus
All aboard CILIP's funky bus (c) Mattes